I created these templates to guide sponsors and mentor MITRE team members on the elements and use of Service Blueprints.

The real value of service blueprints are the insights and shared learning that occurs when cross-functional teams co-create and use the blueprints. 

The Service Blueprint layers visual prompts teams to include often-overlooked components of service blueprints, such as:

• Different types and sources of data

• Policies that might drive behaviors or processes

• Technical systems that work “behind the scenes” — i.e., without human interaction

• Back-end management functions — strategy, planning, resource allocation — that benefit from product and service data